Answers to the questions we hear most.
Orders placed before 2pm ship the same working day. You'll get a tracking link by email as soon as it leaves us.
Yes, within one hour of ordering. After that it's already being packed, but you can return it for free.
We ship to 40 countries. Duties and taxes are shown at checkout, so there are no surprises.
Return anything unworn within 60 days for a full refund. Returns are free in the UK, EU and US.
We refund within 2 working days of receiving your parcel. Your bank may take 3–5 days to show it.
Yes. Choose "Exchange" in your returns portal and we'll send the new size as soon as you drop off the old one.
Each product has a size guide with measurements. Between sizes? Our fit notes say which way to go.
90% of our range uses recycled or organic materials, and every product page lists exactly what's in it.
Wash at 30°C with a technical cleaner, then tumble dry on low to reactivate the water repellency.
All major cards, PayPal, Apple Pay, Google Pay and pay-in-3 at checkout.
Yes. Payments are processed over an encrypted connection and we never see or store your full card number.
Students get 15% off all year round. Verify once and the discount applies automatically.